Complaints for Chaparral Motorsports in San Bernardino, CA

555 South H Street
San Bernardino, CA 92410 | Get Directions

(909) 889-2761

http://www.chaparralmotorsport...

Mon-Fri: 6:30am to 8:00pm
Saturday: 8:00am to 6:00pm
Sunday: 9:00am to 6:00pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a variety of delivery and billing related problems. Some customers complain deliveries arrive late or are not delivered at all. Other complainants allege incorrect parts are delivered or when shipped COD the invoice price is different than quoted by phone.The company responds to some complaints by making proper adjustments to credit card charges or by reshipping orders. Many complaints are closed as unresolved meaning the complainants are not satisfied with the company's response. Most complaints are unanswered.

Complaint Closing Statistics

0 complaints against Chaparral Motorsports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Chaparral Motorsports complaints