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Chapel Creek Apartment complaints

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51 Chapel Creek Lane
Fultondale, AL 35068 | Get Directions

(205) 849-0225

http://www.chapelcreekapts.com

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Chapel Creek Apartment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chapel Creek Apartment

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2/21/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

Apartments needed several Repairs to ceiling, oven, refrigerator, and stove. I decided to move out do to the up keep and the fact that the heat and A.C went out several times during my four year stay. They attempted to charge me for existing Repairs prior to my moving in. They refused to give me the home office address and phone number so that I could inform them of this. Resolution Sought Remove fraudulent due amount of $1400.

Company Response

2/8/2022

We sincerely regret that your experience was less than perfect. We care deeply about our residents and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

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