Find a reputable business?

Complaints and Resolutions

Chapman Chrysler Jeep complaints

Read Complaints File Complaint View Full Report

930 Auto Show Drive
Henderson, NV 89014-6721 | Get Directions

(702) 558-3000

http://www.chapmanchryslerjeep...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chapman Chrysler Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chapman Chrysler Jeep

Sort by

10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

9/5/2024

They sold me a Mercedes Benz with odometer readings of 44400 I took it back to be worked on a week later they kept it 2 days it came back with over 46000 miles I drove it more the odometer readings kept jumping now it says 49000 and something I haven't even been out of town from Henderson to Las Vegas I tried to talk to Jerimah the salesmen the finish office and Mercedes Benz of Henderson they refused to work on it they told us to take it back because Champman Dodge was aware of the problems this car has they refuse to do anything. Resolution Sought Refund and take back they car or give me one that's equal to what I expected from a WELL KNOW DEALERSHIP.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile