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Charlie Financial Inc, complaints

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8605 Santa Monica Blvd. PMB 50114
West Hollywood, CA 90069 | Get Directions

(866) 674-9629

http://www.charlie.com

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Total Amount in Dispute:
$611.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Charlie Financial Inc, closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Charlie Financial Inc,

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12/4/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $610.99 Amount Settled: $0.00

Customer Complaint

11/7/2025

I booked a hotel room in Tucson, Arizona for 1 week.It was $330 Motel 6 charge.me twice to the tune of $610.Never got the room and Charlie.Financial won't give me money back. unconcerned or just guilty motel six in fraud Resolution Sought Refund the money that Motel 6 double charged before. I sent the receipt already copies of the bills proving that I didn't stay in 2 rooms. I only stayed in one and yet there's still charging me $610 for it. And they will be used to give a refund. I'm spoken to management a number of times supervisors. They don't do anything so far as I concern like that. The robbed me for $610.

Company Response

11/21/2025

Thank you for reaching out and sharing your concerns. We understand how frustrating it can be to see unexpected charges. We’re here to help and are happy to continue assisting you with this transaction issue. Based on the information you’ve provided, this situation may qualify as a transaction error. Our team can guide you through the dispute process, which is designed to help recover any funds that were incorrectly debited from your account. Please contact us directly so we can review the charges in detail and ensure the appropriate steps are taken. We’re committed to working with you to reach a resolution as quickly as possible.

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