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Charlie Obaugh Auto Group of Staunton, Inc. complaints

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410 Lee Jackson Highway
Staunton, VA 24401 | Get Directions

(540) 324-4446

http://www.charlieobaugh.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Charlie Obaugh Auto Group of Staunton, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Charlie Obaugh Auto Group of Staunton, Inc.

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10/7/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/17/2021

My vehicle, 2013 Malibu has been issued a safety recall concerning the rear toe links. Upon receiving the notice of recall, I called Charlie Obaugh Auto Group of Staunton, Inc. (Chevrolet dealership in Staunton, Va.. I called back in August and set up 9/14/21 @ 3pm to have this taken care of. Upon arriving on the 14th, I checked in and went into the waiting room About an hour went by and I was notified that they did not have the part. They knew at least 3 weeks ahead of time. Now, after several calls and emails, I am (in my opinion) being "jerked around". I call and enquire about when do they expect to have the part and repair my vehicle. complete waste of time. I am being treated as a "red headed step child". Resolution Sought I want this safety recall on my vehicle to be taken care of. IMMEDIATELY. the letter from the government informing me of the recall plainly states that the parts are available.

Company Response

9/20/2021

We are waiting for the parts. Currently there is no ETA on delivery. We check daily on these and other parts. We truly apologize for the inconvenience. I left a messae for Mr Nodine this morning. I haven't received a callback yet.

Customer Rebuttal

10/1/2021

Consumer states; I have not heard a word from Charlie Obaugh Chevrolet in Staunton, Va concerning the safety recall on my vehicle. Last word I received was that they did not have the part, but the letter I received from GM plainly states that parts were available. Respecfully,

Company Final Response

10/7/2021

Per consumer states; My vehicle was repaired today. The case has been resolved. Thank you so much for your input.

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