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Charlie's Nissan complaints

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465 Western Avenue
Augusta , ME 04330 | Get Directions

(888) 292-7751

http://www.charliesnissan.com

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Charlie's Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Charlie's Nissan

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

We took our car into Charlie's Nissan for a recall, a tire rotation, and an oil change. We drove our car up there. Everything was perfectly fine with the car. We drove it out of their shop and the car was having transmission issues and Charley sustaining that it's nothing that they did. It's just a coincidence that everything was perfectly fine when you drove it in into the shop and it's not perfectly fine when you drive it out of the shop They refuse to help me in anyway to solve this issue, so I would like somebody to contact me regarding this because I'm a mechanic myself and that's a little too much of a coincidence. Resolution Sought Nissan to fix my car.

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