Complaints for Charly's in Cathedral City, CA

68390 East Ramon Road
Cathedral City, CA 92234 | Get Directions

(760) 325-0907

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege repairs performed by the company did not correct problems. Some customers contend the company mis-diagnosed the problem which resulted in unecessary repairs. Other customers experience long waiting periods to have repairs performed, or receive items back in non-working or damaged condition. Some complaints allege old parts are used as replacement parts, or that items left for repairs are not returned at all.The company has responded to a few complaints by offers to provide additional repairs, explanations for delays or reasons for faulty repairs. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Charly's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Charly's complaints