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Chase Bank complaints

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3415 Vision Drive
Columbus, OH 43219-6009 | Get Directions

(800) 242-7399

http://www.jpmorganchase.com

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Total Amount in Dispute:
$2,740,823.00

Total Amount Settled:
$0.00

Complaint Experience

31%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

147 complaints against Chase Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
25	Agreed to make an adjustment
4	Refusing to make an adjustment
43	Refuse to adjust, relying on terms of agreement
75	Unanswered

147 complaints against Chase Bank

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5/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

4/27/2026

First, somebody was ordering items under my credit card. The funny thing is the order was only showing on Amazon notes. My opinion is that the employees had assisted with my credit card. I complained to Amazon's Chase credit card. According to them, it was deducted from my credit card. I had to cancel the credit card. It continues with the same incident. I continued paying, but when my unemployment ended, I called to explain that I have started working part-time, but I will not get pay for a month. They refused to work with me because they wanted to continue charging the late fee. I had perfect credit until Amazon credit card refused to make arrangements and reported that I refused to make payments. That statement was not true. T Resolution Sought to report the correct information to the Credit Bureaus that I did make arrangements to pay. Look into the situation of who made those orders that I was not responsible for. Remove all the late fee because I did call to report I would make payments.

5/11/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,150.59 Amount Settled: $0.00

Customer Complaint

4/15/2026

They put a hold on my account and then they prescribed it and than closed it all together for no reason I've been lied to by the bank manager and people at corporate office Resolution Sought Give my money in cash now

Company Response

4/29/2026

We responded to their concerns in writing. To protect their privacy, we are unable to give you a copy of the letter. They may choose to share the response with you.

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