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Chase Bank complaints

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3415 Vision Drive
Columbus, OH 43219-6009 | Get Directions

(800) 242-7399

http://www.jpmorganchase.com

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Total Amount in Dispute:
$2,741,875.00

Total Amount Settled:
$0.00

Complaint Experience

39%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

125 complaints against Chase Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
26	Agreed to make an adjustment
3	Refusing to make an adjustment
45	Refuse to adjust, relying on terms of agreement
51	Unanswered

125 complaints against Chase Bank

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9/22/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $21,206.95 Amount Settled: $0.00

Customer Complaint

8/17/2026

Chase bank is conducting illegal debit collection practices. Sept.5 2025 Chase took out two $21,206.95. I called them immediately and I told them that those those funds are protected undercoat 38 US point the federal code 38 US .5301 because I'm a 100 disabled veteran and they have nothing they've done nothing to help me except make my life miserable to this day. They've failed to see and return the funds just so happens that the attorney that and the address that was supplied to me is a false address. It's basically a Chase bank and Chase issued discard in 2005 to someone who essentially identify identification fraud. Somebody opened an account in my name and they sued me and I never knew about the suit. I actually had a credit report from Chase and it never mentioned that there was a default judgment, and they are the ones this needs to be investigated. I'm a 100 disabled veteran and those funds are protected by federal law. Resolution Sought Return the funds with interest return the the hundred dollar fee that they charged me and and apologize and make sure that they don't do this to honorable veterans that have a 100 disability and getting funds of that disability. Those funds are protected by federal law and for them not to break the federal law and also return the $2500 that was on a stop payment check and they went ahead and cashed it and a couple other fees and there's despicable bank and they need to be reprimanded and my mone

Company Response

9/10/2026

We received your request to research complaint for Mr. Brodsky. We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our responses directly with you. If you have questions, please call us.

9/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

8/14/2026

At the beginning of this year my card expired. I am currently in Europe. I called Chase to have my card replaced in FEBRUARY 2026. They mailed my card to my address in Europe. By MAY 2026 i didn't get it, i checked the tracking number they provided and it said the card returned to sender. I don't know if Chase pute the correct address, i triple had checked when i gave it to the representative. In May 2026 i called Chase and asked them to send it again. By today, AUGUST 13 2026 i still did not get my card. Since February though Chase has been charging me the full monthly fee ($15) for basically half the service, as i do not have access to my card, i can only use it online. I spoke to them last month and this month about that and they say "the system" won't allow them to refund me the fees for the months i did not have a card. The monthly fee is for services of the bank, including CUSTOMER SERVICE. What kind of customer service is that which cannot mail a card in 7 MONTHS? More, last month i spoke to a supervisor and i specifically asked if there is an option of an account that has a lesser fee or no fee. Because i have been struggling financially and $15 i too much especially when you actually don't have a card. She specifically said No. Repeatedly. This month, today, i spoke to a representative who, without me asking, offered me the option of an account with a lesser fee. What kind of customer service did i get last month? An unprofessional, arbitrary one. Resolution Sought Refund.

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