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Chase Bank complaints

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3415 Vision Drive
Columbus, OH 43219-6009 | Get Directions

(800) 242-7399

http://www.jpmorganchase.com

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Total Amount in Dispute:
$3,007,355.00

Total Amount Settled:
$6,516.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

197 complaints against Chase Bank closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
1	Refusing to make an adjustment
9	Refuse to adjust, relying on terms of agreement
172	Unanswered

197 complaints against Chase Bank

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,287.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

My backpack was stolen at work on February 2nd with my phone inside of it. Allowing someone to gain access to my bank cards and personal information. Fraudulent purchases were done on my bank account which I reported in appropriate time. Chase representative named Naomi in the claims escalation department stated on April 2, 2024 the bank would not honor my fraud claim due to the purchase was made in my name. Despite my property being stolen. She stated the bank holds the account holder responsible even if the charges were done fraudulently. And these conversations are recorded for proof. Chase Bank has a Liability Protection policy which states the customer will be held to zero liability in cases of fraudulent activity on their account. I believe by the tone of Naomi's voice and demeanor I was singled out because I'm Black and not given the same Protection granted to others which is advertised by the company. Resolution Sought Refund my total amount lost of 1287 and compensation of 1000 for the hassle and discrimination I have encountered during this process. I'm a victim of theft and a victim by the bank.

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

My mother linked all her credit cards to my name and I would like my name taken off because I did not agree to be on any of her credit cards. I tried asking her to take my name off of her cards and she refused. I also tried calling all the banks she linked me too and they refused to take my name off without my mother calling them even though I don't agree with my mom. Resolution Sought Fix my credit score back to where it was before my mom started damaging my credit score and remove my name.

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