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Chase Bank complaints

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3415 Vision Drive
Columbus, OH 43219-6009 | Get Directions

(800) 242-7399

http://www.jpmorganchase.com

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Total Amount in Dispute:
$2,738,648.00

Total Amount Settled:
$0.00

Complaint Experience

35%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

138 complaints against Chase Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
25	Agreed to make an adjustment
4	Refusing to make an adjustment
45	Refuse to adjust, relying on terms of agreement
64	Unanswered

138 complaints against Chase Bank

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7/26/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

6/18/2026

CHASE BANK ALLOWED AN EXCHANGE BETWEN MY DECEASED BROTHER SOCIAL SECURITY ENDING IN ssn1915 and MY IDENTIFICATION , FOR EXAMPLE MY BROTHER INFO IS EXCHANGED WITH MINE . Is impacting a lump sum payment he received , it was unknown til now his widow which she already re married and have kids with her new relationship . My brother was diagnosed of semen complications to the ciggerette so he couldn't have kids my brother name is My brothers widow didn't report the death of my brother Juan is is using my brothers documents to obtain benefits and claiming us in exemption of the irs as if my brother was alive . I need my payments that my death brother account was receiving , though my info how it was forged into my identification and most of all report him deceased , which I've already have send them the report of vital death notice and yet still none seems to change Resolution Sought Refund the money under my mother Juana Cedillo Castellanos 05/29/1952 . That is receiving upon senior care cost and monthly gov payments, which is fraudulent activity And such as mine which she is already remarried .

Company Response

7/14/2026

We responded to their concerns in writing. To protect their privacy, we are unable to give you a copy of the letter. They may choose to share the response with you.

7/29/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,737.00 Amount Settled: $0.00

Customer Complaint

6/5/2026

Consumer alleges your company is not releasing his social security check on his account. Consumer had an issue with a fraudulent check at your bank which he was not aware of. His account was blocked. On June 3rd this social security check was deposited into his bank account however his money is not available. When he called he was told that the check was sent back to social security. He called Social Security and they confirmed that the check posted on 06/04/2026. Customer spoke to a manager who lied and said the check was returned to the Social Security on the 3rd. Consumer needs this monthly social security to live and your bank is holding the money. Consumer wants his money released. Resolution Sought Consumer wants his money released.

Company Response

7/17/2026

We responded to their concerns in writing. To protect their privacy, we are unable to give you a copy of the letter. They may choose to share the response with you.

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