Find a reputable business?

Complaints and Resolutions

Chat Rays Media complaints

Read Complaints File Complaint View Full Report

100 Barranca Street #490
West Covina, CA 91790 | Get Directions

(888) 598-1688

http://www.chatrays.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chat Rays Media closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chat Rays Media

Sort by

12/20/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

11/22/2022

I have a contract with Chat Rays Media to produce promotional materials for my real estate business, with subsequent posting on the internet, consisting of 12 videos and 12 printed flyers in both English and Mandarin. Chat Rays Media is located at Chat Rays Media 100 Barranca St #490 West Covina, CA 91791 (888) 598-1688 chatrays.com The contract was executed on March 8, 2022, with delivery on July 2, 2022. While Chat Rays Media appears to be a U.S. business, production occurs in China. The video portion of the contract has proceeded smoothly with good working relationships and timely delivery. The same cannot be said for the print portion of the contract, which has yet to be fulfilled, some four months after the due date. Some of the difficulties I have encountered with the production of the print flyers include: • Failure to collate material in logical order per my instructions • Refusal to transmit proof materials in a legible fashion where files were transmitted via WeChat instead of normal e-mail. • Open hostility to me, the customer, when I asked for errors to be corrected. These issues were overcome by Chat Rays Media putting a different print flyers production team in charge of my project. Progress was smooth, with only an hour of work left when Chat Rays Media became unresponsive to me. I have repeatedly tried to contact the Chinese production team and Chat Rays principal in West Covina, Richard Ye, to no avail. As it stands Resolution Sought 1. Send editable versions of the flyers so I can finish editing myself. 2. I seek to have them complete their obligation to me within a week since I estimate only an hour is needed to finish the print portion of the contract. If they cannot complete them within the week, I seek a $600 refund for the over four-month delay.

Company Response

12/20/2022

Per Consumer: after I submitted the complaint, the company's employees finished my flyers within one week. Also, the owner's apologies to me for delaying around five months. Thank you so much for following up on the case.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile