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CheapCaribbean.com Inc complaints

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2003 South Easton Road #100
Doylestown, PA 18901 | Get Directions

(215) 348-8775

http://www.cheapcaribbean.com

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Total Amount in Dispute:
$647.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CheapCaribbean.com Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CheapCaribbean.com Inc

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8/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $647.11 Amount Settled: $0.00

Customer Complaint

7/8/2021

I cancelled a trip in which I got full insurance on to do so. They confirmed on 5/7/21 by phone with Victor that I would receive $2,403.35 back on my credit card. That is after the beginning cost I paid of $3,524.92 in which I was told I took full insurance out for any reason. So taking off the $320.46 cost of insurance becomes $3,204.46 and then I was told I got 75 percent of that which was the $2,403.35. This was confirmed by Victor within 60 days to be back on my card. He said to call back within that time if not back on card. He said he took care of everything for me and no need to call anyone else such as insurance since I asked to make sure. I called on 6/12/21 because we were going on a trip in the US since my husband was a heart patient and his Doctor didn't advise him to go out of the county with COVID-19. We wanted to get the credit back on my card ASAP to travel in the US. I spoke with Hector who was a supervisor and seemed helpful at the time. He was able to get $1,756.24 credited to my card but said he was tired and going to be off all weekend and would get back on this the next week and get with me when the $647.11 remaining would be credited. Never heard anything from him after many emails and calls. I spoke with Andreas today on 7/7/21 which is 60 days later from cancellation. He messaged Laura and she said we couldn't get that back. I can't believe they didn't back up what an employee confirmed w us on 5/7/21. I am still owed $647.11 to my card. Resolution Sought Credit my card back the $647.11. This was confirmed with Victor on 5/7/21 by phone.

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