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CheapOair complaints

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137 West 25th Street, 11th Floor
New York, NY 10001 | Get Directions

(646) 738-7813

http://www.cheapoair.com/

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Total Amount in Dispute:
$14,270.00

Total Amount Settled:
$131.00

Complaint Experience

88%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

8 complaints against CheapOair closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against CheapOair

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5/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $809.00 Amount Settled: $0.00

Customer Complaint

4/27/2026

I purchased an airline ticket and a cancel for any reason insurance policy for the flight. When I had to cancel my flight, they charged me an additional hundred dollars to cancel. They did not have my permission to charge my account $100. Furthermore, they issued a voucher for $709, which was the cost of my flight, that expires in January 2027. I am not able to fly in that timeframe due to an upcoming medical procedure. Resolution Sought I would like to have $809 credited to my Visa account.

1/19/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,830.00 Amount Settled: $0.00

Customer Complaint

1/4/2025

I purchased A plane ticket for $1280.92 from this company Cheap Oair and they charged my credit well over double the amount. They charged my credit card $18.04 two times, $79.82, $582.71 , and $1,165. 42 two times! They over charged my credit card over $1750.00 which inconvenienced myself and my family while we were out celebrating Christmas. I expect to get my money back and compensated for this horrible mistake this company made which isn't the first time this has happened. Resolution Sought I want my money that they owe me back and be compensated for this horrible mistake!

Company Response

1/6/2025

Mr. Ford went onto our website on December 25, 2024 and purchased two round trip airline tickets for travel between Washington DC and Nassau, Bahamas. He was quoted an amount and authorized the charge. In his complaint he has stated that he has seen duplicate charges on his statement. He has sent a copy of the statement which show pending charges. We have advised him that pending charges should automatically drop off but if he sees posted charges that do not match up with what he has authorized to let us know and we will be happy to look further into it for him. He has been given direct contact information for any further questions or concerns. We appreciate the time and attention your office has given to this matter. Thank you

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