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CheapOair complaints

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137 West 25th Street, 11th Floor
New York, NY 10001 | Get Directions

(646) 738-7813

http://www.cheapoair.com/

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Total Amount in Dispute:
$115,159.00

Total Amount Settled:
$23,962.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

83 complaints against CheapOair closed in last 3 years.

Complaints	Type of response
25	Making a full refund, as the consumer requested
0	Making a partial refund
36	Agreed to make an adjustment
4	Refusing to make an adjustment
18	Refuse to adjust, relying on terms of agreement
0	Unanswered

83 complaints against CheapOair

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4/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

We had to cancel our airline tickets because they were issued with the wrong dates and changing the date would have been over a 1000 and we can't afford that. They lie saying that I booked those dates and I have a confirmation with the correct date. That is where the lies start. We are Sr and this was our dream trip we saved for 4 years and now we can't go because we don't have money. Resolution Sought Treat the people fairly.

Company Response

3/21/2024

March 21, 2024 Business Consumer Alliance PO Box 970 Colton, CA 92324-0814 Re: Ms. Navarro /83515390 Dear Sirs: Ms. Navarro went onto our website on December 11, 2023 and purchased two round trip airline tickets for travel between Miami, Florida and Athens, Greece. She has expressed concerns regarding the dates the tickets were issued for and our service. We have reached out to Ms. Navarro and we are currently working with she and the airline on her concerns. She has also been given direct contact information for our representative for any further questions or concerns. We appreciate the time and attention your office has given to this matter. Thank you

3/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I booked a flight for my niece from Philadelphia to Charleston SC for my sons 21 birthday with CheapOair. The flight left Philadelphia- late then while in the air canceled the connecting flight from fort Myers Florida to Charleston South Carolina leaving her stranded by herself. I called the company no help just excuses and been on hold for over a hour- yes over a hour. The airline-Spirit said they could not do anything because they did not have any flights to Charleston! Now they won't even refund our money nor accommodate my niece who is by herself in a strange place that she know no one. Resolution Sought Refund the ticket price, hotel and give her a voucher for another flight.

Company Response

3/11/2024

March 8, 2024 Business Consumer Alliance PO Box 970 Colton, CA 92324-0814 Re: Ms. Elia /84122684 Dear Sirs: Ms. Elia went onto our website on February 2, 2024 and purchased an airline ticket for round trip travel between Philadelphia, Pennsylvania and Charleston, South Carolina. Travel was scheduled to depart on March 3, 2024. Ms. Elia has advised that on March 3rd, when landing in Fort Myers, Florida to catch her connecting flight to Charleston the passenger was advised that the flight from Ft. Myers to Charleston had been cancelled. When checking with the airline we were told that this was due to weather conditions. Ms. Elia has been advised that they have processed a refund for the unused ticket. We have also processed a refund of our service fee. We appreciate the time and attention your office has given to this matter. Thank you

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