Complaints for Check Processing Bureau Enforcement Division in Los Angeles, CA

8721 Santa Monica Blvd. Suite 1011
Los Angeles, CA 90069 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends collection notices attempting to collect on checks that are several years old, threatening legal actions, or debts they allegedly have no knowledge of, or do not owe. All complainants report that the company refuses to supply any copy of the alleged bounced check or any other proof or verification of the debt. Most consumers also report that when they check with their respective banks, the bank cannot find any check number or amount that matches what this company is attempting to collect.

Complaint Closing Statistics

0 complaints against Check Processing Bureau Enforcement Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Check Processing Bureau Enforcement Division complaints