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Checkbook complaints

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1500 Fashion Island Blvd 103
San Mateo, CA 94404 | Get Directions

(650) 761-0008

http://www.checkbook.io

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Checkbook closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Checkbook

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4/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

3/26/2024

I started using the checkbook.com services along with the mobile app upon sign up I provided a back account to receive payments,after a length of time I deleted the present bank account due to personal reasons and the main reason of not being able to use the bank account for any kind of nature. I provided my new account through the app and my bank account was immediately verified and also contacted support via email and was told that everything was good. Afterwards I received three individual payments in the amount of 170$ total all were routed to the bank account I deleted from my checkbook account. During the time of these lost payments I immediately contacted support again and was told the problem was resolved but it wasn't because another payment was routed to the deleted account again I reached out to support and treated very rude and demoralizing by telling me to be honest and it's not hard to be honest! I contact support via email again and got a response from a different representative who said they would check with refund department so I waited for a response,no response,reached out to support and got a response from a different support representative who I explained the issue again and was assured they delay was waiting for a response from refunds and I waited again until I contacted s support again to be finally told it wasn't thier problem to reach out to the sender Resolution Sought I would like for a checkbook to refund my three payments lost in the amount of $170.

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