Complaints for Checkmaster Agency in Rancho Mirage, CA

P.O. Box 1574
Rancho Mirage, CA 92270 | Get Directions

(760) 328-8835

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive solicitations or renewal notices disguised as invoices for service contracts security programs or check protector machines. These communications are actually solicitations for future services not services rendered. Most complainants request to be removed from the company's mailing list to exclude them from future sales activities.~~The company responds to most complaints by explaining they purchase their customer list from Checkwriter Systems. They offer to remove the customer's information from their directory and agree to cease sending any future mailings.

Complaint Closing Statistics

0 complaints against Checkmaster Agency closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Checkmaster Agency complaints