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Chef Gio Enterprises complaints

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2210 Northwest 82nd Avenue
Miami , FL 33122 | Get Directions

(305) 265-2002

https://www.chefgioenterprises...

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Total Amount in Dispute:
$5,245.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chef Gio Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chef Gio Enterprises

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,245.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

The worst thing that could happen to me was trusting Chef Gio Enterprises to do our wedding in April of 2020. Beginning the pandemic, I sent an email to the chef from Honduras, where my husband and I were living at the time, that we were not going to be able to celebrate the wedding that we had hired him to cater. We paid a total of $5,245.00 almost 8 months before the set date of the wedding. (September 9, 2019, paid total), and the wedding date was on April 9, 2020. The money was paid to secure the date, which he asked for according to contract, before we could save that date as our official wedding date. There was absolutely no possible way that he had spent OUR money in OUR FOOD/BEVERAGES/ALCOHOL, as agreed upon contract. I contacted him in February and then in March telling him that upon the worldwide pandemic there was no way we could fly to Miami to celebrate our wedding. Celebrations were banned because of COVID-19. He completely disregarded COVID-19 restrictions by saying that the contract only covered ''hurricanes''... can you believe that? Literally nobody was able to fly in or out of Honduras (and I believe Florida, too), and the guy has the nerve to say that because it's not a hurricane he simply will not give the money back. Resolution Sought Full refund.

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