Find a reputable business?

Complaints and Resolutions

Chenoweth Ford Inc complaints

Read Complaints File Complaint View Full Report

1564 East Pike Street
Clarksburg, WV 26301 | Get Directions

(800) 344-1108

http://www.chenford.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chenoweth Ford Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chenoweth Ford Inc

Sort by

10/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/15/2023

2018 F150 5.0l When i took truck to chenoweth it had 113822 miles Bought extended warranty when i purchased the truck which ran out at 114238 miles. June my truck had to go through a oil consumption test. Chenoweth service rep. Scarlett was reaching out to my extended warranty and explaining this to them because the mileage was so close. Was told my truck failed a oil consumption test by a service rep. Which took 3 month and put 3500 miles on it. Next step was to tear down engine and see if it needed heads or a new engine. But it definitely needed something done. I had 3 witnesses that the truck failed. Never got a call from her to schedule. I tried calling 3 times and left messages. Last week my engine went out of the truck. When calling Chenoweth. I was told Scarlett quit. They said it would be 3 weeks before thry could look at it. I took it to Scott ford in Kingwood because it was the fastest of getting it in. Chris from Scott looked at truck and said the engine was done. It needed a new engine. He called multiple extended warranty place and they told him that their was never a claim filed by Chenoweth. So a new engine cost 10500 dollars. I called chenoweth and asked why Scarlett never opened a claim. They are stating after looking further into the tests that the truck actually passed the tests. That is why a claim was never started. Why was I told the truck didn't pass 3 tests. 3 different tests. And why did my engine blow up caused by oil consumption. Resolution Sought Replacement of engine

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile