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Cherry Construction & Remodeling LLC complaints

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2400 Frederick Avenue, Suite 503
St Joseph , MO 64506 | Get Directions

(816) 659-6550

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cherry Construction & Remodeling LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cherry Construction & Remodeling LLC

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2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

I hired Cherry construction in April of 2023, for a remodel. The manager seemed like he had knowledge and a team. After four months I had to fire them. And what work they did complete has fallen apart since. Cracks have resurfaced on my walls. My bathtub was not put in properly causing water damage all the way to my kitchen ceiling. That will have to be replaced. As well as the bathtub tile has to be completely taken out and redone. The tub spout was just glued on which caused the water to leak behind the wall down the the ceiling of my kitchen. I am out of all the money because the time frame he gave me was a lie and demanded more money so he could get the job finished. Which led to a mess and four months of non professional work. Resolution Sought I would like to be compensated the amount of money that I know need to actually fix their mess.

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