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Chesapeake Auto Center LLC complaints

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520 3rd Avenue
Chesapeake , OH 45619 | Get Directions

(740) 867-1677

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Total Amount in Dispute:
$2,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chesapeake Auto Center LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chesapeake Auto Center LLC

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12/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,200.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

I purchased a vehicle for 5200 from a small car lot that does its own financing with no credit check. Once I made the down payment of 1200$ they explained I had no proof until I paid another 375$ in taxes so they could go get the memorandum title. Once I got the memorandum title it says taxes paid 212$ and car purchase price was 3000$. I believe they are money laundering and have cooked their books selling cheap trashy used cars to people in need. Resolution Sought My car was repossessed today 11/19 because I refused to pay more than the amount stated I purchased the car for on the memorandum title. I would like the car for the remaining 150$ I owe. (2850$of 3000$) stated on the title. And the business to be investigated for money laundering.

Company Response

12/15/2022

Chesapcake auto center is a buy here pay here car lot in Ohio. Mr. Thacker got this vehicle reposed on 11/19/22 because he didn't make payments on vehicle. He refused to keep up with this monthly payments so we reposed vehicle. We do not give any fund on any repo vehicles.

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