Find a reputable business?

Complaints and Resolutions

Chester Metropolitan District complaints

Read Complaints File Complaint View Full Report

155 Wylie Street
Chester, SC 29706-1788 | Get Directions

(803) 385-5123

http://www.chestermetrosc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$103.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chester Metropolitan District closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chester Metropolitan District

Sort by

2/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $103.22 Amount Settled: $0.00

Customer Complaint

1/19/2024

We had a leak for years on their end at the meter and kept on saying it was on the landlords end. There was repairs made and they didn't adjust our bill as promised. They said since the leak was so long that they said it was our average water usage but that was not true. They even sent post cards saying I had a leak that was running 24 hours. I called numerous times and they claimed they was putting in work orders. The last time they was out was in December the call was on the 7th, but no one came out until the 24th. I have been going back and forth with them about my bills being so high for years. I think I should have credit on my bill now. Resolution Sought Give me credit that i deserve because they have been told for months that turned to years about the leak at the meter. I should have credits and should not be getting disconnected today and not charged $45 additional to the bill of $103.22 January 16.2024

Company Response

1/30/2024

We cannot do that adjustment for the customer. The customer wants a credit for December's bill, but that bill is lower than any bill in the past 6 months. Policy consumption is: She has to consume more than 2,000 gallons more than her past 6months average. She has another bill after Dec.'s bill, which we can adjust because it falls within our policy. We will adjust the bill that qualifies for the adjustment.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile