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Chevrolet Center Inc complaints

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101 Cypress Gardens Blvd SW
Winter Haven, FL 33880-4390 | Get Directions

(863) 294-7371

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chevrolet Center Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chevrolet Center Inc

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9/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/30/2022

I recently placed a down payment for a new Chevy truck 2500 custom. No written agreement was made, however through verbal discussion I was told that the deposit was refundable. Unforeseen circumstances arose and I need to cancel the order. When I reached out to the salesman I am now being told that the deposit is non -refundable. I have asked to speak to a manager to resolve the issue, however no one has reached out to me. I have worked with other dealers in the past and have never had an issues. Resolution Sought Refund the deposit.

Company Response

8/31/2022

On August 23, 2022 Mr. Gullick agreed to purchase an inbound 2022 Chevrolet Silverado 2500. The salesperson Justin Pellegrino and Mr. Gullick agreed to terms to purchase the incoming vehicle. He was told at that time the deposit was non-refundable as it is our companies policy. Mr. Gullick did call in regarding getting his deposit back due to "unforeseen circumstances". Upon our investigation we found out that Mr. Gullick went to Ferman Chevrolet and traded vehicles knowing he had a deal with Chevrolet Center. We do not feel that the deposit should be refunded. Once we have a deal on an in-transit vehicle and take a non-refundable deposit from that customer, we take it off our website and mark it sold to all other potential customers. We now have lost potential customers to sell that vehicle to. That is why we have a non-refundable policy in place.

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