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Chevrolet of Montebello complaints

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310 West Whittier Blvd.
Montebello, CA 90640 | Get Directions

(323) 728-9181

http://www.chevroletofmontebel...

Sun - Sat: 8:30am - 9pm

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chevrolet of Montebello closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chevrolet of Montebello

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6/15/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

6/1/2023

MFirst incident my truck got one day I started my truck and it barely wanted to start and so I assume you know maybe you might need a battery so I go to the dealer and I tell him oh my truck it doesn't want to start you know it it struggles to start so they tell me okay we'll check it out and so then I wait and they check it out and hey tell me that all my battery is gone bad so okay so then I tell okay okay replace it so they replace it they said it replaces so I get my paperwork and I pay for it and then as I'm driving out as I'm driving home my check engine lights go lights up so I'm like oh man what's going on you know I just come back from the dealer you know and it should be okay so I drive back to the dealer and I and then I tell them I mean tell the guy the dealership guy so then he goes okay let me see what's the problem and then so he goes inside he go check it again and finds out that then instead of replacing the battery they left the same battery there and and if and so he finds out that you know that they didn't replace it so so finally anyways they they replace the battery and they send me on my way back home when I'm going home my check engine light goes on again so I'm I'm confused you know like second time you know after coming from the dealer when they're supposed to fix it I think it's supposed to check it before I leave in the customer leaves but anyways they don't so I go back I tell him I check engine light went on again so okay let me check it out I'm. Resolution Sought They ruined my new truck. Pay me compensation and exchange my truck for a new one. All my complaints did not fit on the description part. Instead of helping or fixing the problems they made them worse.

Company Response

6/2/2023

I'm having my Service Manager (James Wood) pull his paperwork to determine what actually happened. Once I have the file and information I will respond accordingly. In the meantime I'm trying to understand whether or not the customer is still experiencing problems with his vehicle. Thanks, Peter Fice General Manager

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