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Chewy.com complaints

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1855 Griffin Road Suite B-428
Dania, FL 33004 | Get Directions

(800) 672-4399

http://www.chewy.com

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Total Amount in Dispute:
$377.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Chewy.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Chewy.com

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

I have been a customer of Chewy for 3 years. Ordered alot of products from them and never had a problem until recently. My senior cat Magic is 17 and has hyperthyroidism. I recently started ordering his meds through chewy because it was cheaper than the vet. On Feb 8 2024 I ordered Magic's meds and chewy was out of stock for the 2.5 mg of Methimazole so I ordered the 5mg instead. The next day I saw that the 2.5mg was restocked and I canceled the 5mg and switch it for the 2.5 mg. After several attempts by chewy pharmacy to get the prescription approved they claimed my vet kept canceling the order for 2.5mg. According to my vet they were never presented with an order for 2.5mg only 5mg which they denied because that dosage is too high for Magic. I spoke with a supervisor at chewy named Bre and she ordered the 2.5mg for me while on the phone and gave it to me at no charge as an apology for all the drama on their end. Then that order was canceled. Every order kept getting canceled and they lied and said my vet canceled it when they didn't. My cat has since suffered a seizure and he's being examined to see if it's because of him not receiving his medication. If I find out it is because of lack of meds in his system then I have a right to take legal action against chewy. I have never dealt with a company so incompetent as chewy. They don't care about our pet at all instead they resort to lying and playing games because they don't want to take accountability for their mistakes. Resolution Sought I want chewy to honor the agreement supervisor Bre and I came to and send Magic his 2.5mg of Methimazole 100 count at no charge and to never contact me again.

8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

I started to have medical problems at the end of June/beginning of July and on July 4th I had to leave work to go to the ER for almost passing out on the floor and for having serve pain in my pelvis. On July 5th I got an email stating that I was terminated even after sending in the ER note. Resolution Sought To either start accepting doctors notes or to not use any health problems against it's workers

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