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Chihuahua Haven Rescue and More complaints

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31805 Highway 79 South #177
Temecula, CA 92592-5870 | Get Directions

(714) 401-4031

http://www.chihaven.petfinder....

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chihuahua Haven Rescue and More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chihuahua Haven Rescue and More

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1/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2021

On 11/26/21 I purchased Hemet Pet C from Kathleen. The pup was a German Shepherd/ Pryennes mix. When my family and I went to pick up the pup a Parvo test was done. Kathleen waived the test strip in front of us saying see it's negative without showing us the result grid to compare. Four days later the pup became sick. On the fifth day she was sicker. We took her to the vet who diagnosed her with severe Parvo. The Parvo test came back positive seconds after the inserted the q tip into the testing medium. Four days and $5000. days later she expired. Resolution Sought Re-imbursement for the $5000. That doesn't cover the emotional trauma we went through. This business should have their license revoked so they can't do that to anyone else

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