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Children's Community Healthcare complaints

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PO Box 360190
Pittsburgh , PA 15251 | Get Directions

(844) 201-4672

http://www.childrenscommunityh...

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Total Amount in Dispute:
$819.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Children's Community Healthcare closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Children's Community Healthcare

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5/16/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $819.28 Amount Settled: $0.00

Customer Complaint

4/8/2021

On March 25, 2021, I called my health care provider, Together with CCHP, to pay my monthly premium od $819.28. I asked that a receipt be emailed to me, which has been the usual procedure. Later that day, I called the company to inform them that I had not received the email. I was told that "the system" could only generate a receipt at the time of transaction, I explained that I needed the receipt to be reimbursed from my employer. They then told me that they would send me a receipt via the U S Post Office. Two weeks later, It has not arrived. On April 3, I went on their website and filled out a customer form, I was promised that a representative would contact me within 24 hours. I was not contacted. I called again today, and was told there is nothing that they could do. Again, I need the receipt to be reimbursed. Have I been scammed? Resolution Sought Try to convince the company that issuing receipts is a good business practice, and send me a receipt.

Company Response

5/4/2021

The members account is current and active, so he has the health insurance coverage that he has paid for. Following the premium payment he references we emailed a receipt to the address he provided as well as an invoice for the future premiums. The invoice that showed payment for March 2021 premium was mailed to the member on April 13 2021. Further the member is able to access payment records (credit card only) on our member portal.

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