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Chime Bank complaints

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101 California Street
San Francisco, CA 94111 | Get Directions

(844) 244-6363

http://www.chime.com

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Total Amount in Dispute:
$1,273,482.00

Total Amount Settled:
$3,294.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

326 complaints against Chime Bank closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
119	Agreed to make an adjustment
0	Refusing to make an adjustment
148	Refuse to adjust, relying on terms of agreement
56	Unanswered

326 complaints against Chime Bank

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3/26/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $476.33 Amount Settled: $0.00

Customer Complaint

3/5/2026

Chime MyPay deducted 300 for a MyPay repayment and 176.66 for a Instant loan payment. Transaction took place 26 Feb 2026. As of today I have a available balance of $0 in my MyPay. I have no available balance after I satisfied the loan repayment. Resolution Sought Honor the terms of a loaner

Company Response

3/13/2026

At Chime, protecting the privacy and security of our members is a top priority. Due to the sensitive nature of account-specific information, we are unable to discuss individual account details. If you are a Chime member and we find that additional correspondence is needed, we may reach out to you. For any additional questions or if you need further assistance, our Member Services team is available and happy to help. You can reach us directly by calling 844-244-6363.

3/26/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $620.00 Amount Settled: $0.00

Customer Complaint

3/4/2026

My first issue with Chime was an incident. Where I sent 120 to someone to get my hair done. Come to find out it was a scam. I have text messages and all to back my claim up. Yet, they did nothing. My second issue with Chime was I used to have my work check deposited in this account. They had started this my pay. In which they would take a portion of your money and disperse it to you in small amounts. I hated that because it was time I needed to touch my whole check. So I switched my check to a traditional bank. Recently my family sent me 700 dollars. In which Chime claimed I owed the 500. Which was my money in the first place. This is a prepaid bank. They don't pay for nothing unless you have the funds. I never received notice are anything, but I knew that I never owe them. Because you only can use what you put in! Resolution Sought My money back!

Company Response

3/13/2026

At Chime, protecting the privacy and security of our members is a top priority. Due to the sensitive nature of account-specific information, we are unable to discuss individual account details. For any additional questions or if you need further assistance, our Member Services team is available and happy to help. You can reach us directly by calling 844-244-6363.

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