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Chime Bank complaints

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409 Silverside Road, Suite 105
Wilmington, DE 19809 | Get Directions

(844) 244-6363

http://chimebank.com

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Total Amount in Dispute:
$1,337,846.00

Total Amount Settled:
$4,223.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

401 complaints against Chime Bank closed in last 3 years.

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
169	Agreed to make an adjustment
8	Refusing to make an adjustment
152	Refuse to adjust, relying on terms of agreement
68	Unanswered

401 complaints against Chime Bank

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,297.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

Chime take scoial security money and that they resend money scoial security I call four time an they released the to on April the 3 but denied it social security said don't known chime is lied about the money I need money to pay my rent I have a Brian tumor an severe sleep anpena and sleep out door I will die stop breathing at night 100 time Resolution Sought My money 1297 dollar

5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $625.21 Amount Settled: $0.00

Customer Complaint

4/8/2024

Someone hacked my account and two transactions were posted to my account one for 279.00 and another one for 346.21 to pay anyone for Gladies Williams. I do not know this person. I have a police report that same which was on Feb 29,2024and placed a dispute. On March 2, 2024 at 3:40 am - 279.00 , 3:41 am -346.21 was adjusted and then at 3:54am. 346.21, 279.00 was deposited into my account. So it was like no money was replaced. They say it was a mistake and they are going to fix this issue to restore my account. I have disputed this so many times and it seems to go no where and get transferred pnly to have my phone call dropped like 20 times and have spent over 10 hours try to talk to them and still no refund . No one has an answer for me and they keep asking me to wait. It has been over a month as today is April 5th. Resolution Sought I would like my refund of the two total amounts346.21 and 279.00 so in total 625.21

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