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China Garden Buffet complaints

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79 West Schrock Road
Westerville , OH 43081 | Get Directions

(614) 901-8883

http://chinagardenbuffetoh.com

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Total Amount in Dispute:
$77.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against China Garden Buffet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against China Garden Buffet

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7/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $77.00 Amount Settled: $0.00

Customer Complaint

6/21/2021

When I first got to the establishment we were seated I asked the age of our children and given silverware. We're off to a great start I head up to the buffet with one of my children there were four in attendance the first thing that I noticed was that they had paper plates out at the buffet for use. Second thing I noticed was an extremely thick film on top of the egg drop soup. I told my kids to skip that and eat something else upon further inspection of the Buffay after that I noticed that the ice cream was the consistency of snuff it was very stringy and appeared to have been melted and refrozen several times. At that point I was becoming leery of even finishing our meal however we were already seated at this point we were already paying so we decided to continue on with our meal this is where the trip became concerning my daughter kept complaining that the pineapple was "salty" and asked "do I have to eat this" in which I tasted it to confirm it was spoiled. At this point we concluded our meal and I do not like conflict altercations or confrontations so I paid for the meal and left a review on yelp. However I called the restaurant back today to express my concerns to them because four out of six of us have diarrhea and vomiting the restaurant was very rude did not address the issue stated they were "very busy today" and hung up on me.I am very dissatisfied with this establishment their services & the food. I do have a few pictures as well of the ice cream. Resolution Sought I would like a refund and they definitely need a visit from the health department.

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