Chipotle Mexican Grill complaints

On 12/8 I went to the chain restaurant Chipotle located at 1551 W Valley West Dr #224 west Des Moines, IA 50266 and ordered an order of chips and guacamole. When I got home, I realized I was served a half of a rock hard avocado with the peel still on and no other guacamole ingredients instead of the guacamole. With the avocado being rock hard, it was completely inedible. That same night on 12/8/2023 I reached out to the customer service chat in regard to my experience as the store itself does not accept phone calls and Directs you to that chat. That same day, I chatted with an employee named Jude about this as I wanted a refund. At first, I was offered a coupon for free chips and guac, but I declined as that same food was inedible that day. I was told the refund process would begin and take 24-48 hours. I followed up on or around Wednesday, 12/13/2023 and was told she did not see the request for a refund, only a free side was offered. She then stated over the chat, the refund process would begin that day and take 3-5 business days. I asked for corporates number, but was given the employment verification line. I stated I would wait for the refund to appear in my account. I reached back out today, 12/18 to check on the status. I was told over the chat no refund was issued. I called corporate and was told it was too late for it to be issued and was offered 2 free entrees but no refund. Resolution Sought As the product was inedible, I do not want the free entrees, I would simply like my $4.35 back for the chips and guac. I was also promised on 2 different occasions I would be getting a refund. Since the chat reps failed to do their job, the 7 day refund timing was missed, but I'm still being denied my $4.35. The phone rep also claimed several times she did not have records of my chat. I just want a refund of not even $5. I do have all the chat logs as well.

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