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Choice Auto Center complaints

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429 Boston Turnpike
Shrewsbury , MA 01545 | Get Directions

(508) 842-2345

http://www.choiceautocenter.co...

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Total Amount in Dispute:
$15,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Choice Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Choice Auto Center

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9/25/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $15,700.00 Amount Settled: $0.00

Customer Complaint

8/26/2022

I bought the car the 2010 Ford Taurus SHO back in late April with $120,000 miles now it has just turned 126,000 MI I lost 8 days of work and it's been at the mechanics in the shop eight days I spent $2,200 on front end parts it's still making noises I'm at the mechanics right now they never gave me a vehicle inspection report they deceived me and just had a sticker put on they paid someone just to put a sticker on my car it didn't come with a report and they refuse to give it to me or to have it redone the inspection to get a report was wondering if I should get a lawyer oh how I can get my money back or what I have to do could you please help me Resolution Sought I I would like for them to get a low rating on their score and get my money back I don't want the car do I need to get a lawyer too can you help me please

Company Response

9/12/2022

First and foremost we have told this customer to bring the vehicle in for us to look at it. Even after the one month warranty expired, We offered help and have no control over him not bringing the car into us. So the willingness to help is apparent. Secondly he admitted on the phone and this review that he has paid other mechanics to fix his issue yet none of them have apparently fixed it after he has paid them for a service. So I am curious if hes going online and spreading negativity for paying them for an apparent repair that has not been fixed. All we can do is offer help and we have. It takes integrity to care about a customer having potential concerns but this is not anyway to handle a situation like this. It is going to far at this point. He is not having issues with the engine or transmission yet it is only "front end parts". Front end parts could go bad from hitting any pot holes or road hazards from pavement damage. We do not tolerate this individuals behavior, harassment or threats when we have offered assistance and instead he goes online bashing our reputation as if we are not offering help. We scheduled a time for him to come into our service department and he no showed. He has put apparently 6,000 miles on the car and was given all documentation and we have copies of all paperwork with his very own signature, The state requires only a 30 day or 1,250 mile warranty on this vehicle based on the high mileage it has (well over 100,000 miles). We have signed documents proving the customer was well aware of the state implied warranty given. The state inspections are done on camera so it is actually impossible to just "put a sticker on my car". It does not work like that at all and maybe you should educate yourself on the process. Here is what kind of individual we are dealing with here. https://www.newburyportnews.com/news/man-pleads-guilty-to-breaking-into-amesbury-home/article_dbbf86b8-74a9-11ec-86f7-43c65513cb99.html

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