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Choice Home Warranty complaints

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2147 Route 27 South, 4th Floor
Edison, NJ 08817 | Get Directions

(888) 531-5403

http://www.choicehomewarranty....

24 hours a day, 7 days a week at (888) 531-5403.

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Total Amount in Dispute:
$711,509.00

Total Amount Settled:
$3,764.00

Complaint Experience

12%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

161 complaints against Choice Home Warranty closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
139	Unanswered

161 complaints against Choice Home Warranty

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9/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2025

I bought a house a year ago and I discovered a plumbing problem and the company doesn't want to repair the plumbing because they said it was improperly installed and they are not covering it. I wouldn't have known nor would my my home inspector before I bought my home because the wall had to be torn out to be discovered. Resolution Sought Repair my plumbing and my wall

8/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $374.86 Amount Settled: $0.00

Customer Complaint

7/28/2025

I have been with Choice Home Warranty for a long time and have had nothing but trouble getting service when I file a claim. Recently, I filed a claim because my AC was broken. Filed claim on June 29, 2025. The temperature here has been 95 degrees or higher! I called and spoke to them June 30th. Explained I have a family member who requires oxygen and cannot tolerate the AC being broken. They could not even give me an estimate of when it would be fixed. I called again on July 1st, no one still assigned. I told them I was going to have it fixed and they could reimburse me. I was told to send them the invoice. I had it fixed on July 1st. I sent them a copy of the invoice and now they refuse to reimburse me. I have been trying to contact customer service since! No answer! I went online and only response from an AI was to contact customer service since! Which of course they do not call me back. I call customer service and all I get is a response that says leave your number, this will place you in line for a call back or the call will be disconnected. I have also left messages on the web site I would like to cancel this company! They have not responded to this! They deducted another payment. I pay them on automatic payments every month on time! The problem is I live in a smaller town, no company wants to deal with them because they end up not wanting to pay! Resolution Sought I want my June and July payment refunded since I have not received any help for my claim. I want to be refunded June & July monthly payment- total $191.89. I want the cost of fixing my AC minus my service fee of $85 refunded -total $183.08 I have been paying on time every month and then they can't get me service in time of need! Same problem last time with my plumbing problem! I want other customers to know how you are treated by this company! I want to cancel with this company!

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