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Choices complaints

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1275 Shiloh Road NW Suite 2660
Kennesaw , GA 30144 | Get Directions

(678) 819-3663

https://www.choicesforkids.org...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Choices closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Choices

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9/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/8/2022

Good morning my name is Robert Perry and I been trying to get in contact with a member of the Choices team for a payment for an event I helped with on June 26 and 27 of 2022 and I haven't been able to get a response I worked 12 hours on June 26 and 2 hours on June 27. I tried calling Ashely Keys and texted her and yesterday was the first time I received a reply and she stated I would be receiving pay yesterday July 5 and now when I try calling or texting now it's back to not replying I'm not sure if it's a phone issue or a communication issue but I'm in need of my payment for service if anyone can help us resolve this issue then that would be greatly appreciated. Resolution Sought pay me the money they owe me

Company Response

8/23/2022

Company states; On behalf of The Center Helping Obesity In Children End Successfully, Inc. we are submitting this letter of explanation. As a small non-profit organization, we provide programs to families living in underserved Metro Atlanta communities. A complaint of this nature is both startling and detrimental. Mr. Perry was paid $540.00 on June 16th, for assisting us distribute food to families via a mobile pantry event on June 10th, and 11th, done with several community partners. He then returned as a culinary assistant on June 26th and 27th, where he was paid $200 on July 6th, as was agreed upon, because there was a very small event budget. We were not aware that Mr. Perry felt 'unpaid'. It was only after receiving a notice from your firm on July 28th, did we know differently. Although, we did not agree to pay Mr. Perry $500 for June 26th, and 27th, dates, we did pay him an additional $300 on August 2nd to close out this matter. All payments were made via PayPal and have been received by Mr. Perry. As your client has been compensated, please update your records accordingly. Sincerely, Founder & Executive Director

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