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Chopper's Den Auto Sales complaints

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404 West Drive Martin Luther King Jr Blvd.
Maxton, NC 28364 | Get Directions

(910) 241-0269

https://choppersdenautosales.c...

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Total Amount in Dispute:
$2,330.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chopper's Den Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chopper's Den Auto Sales

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3/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,330.00 Amount Settled: $0.00

Customer Complaint

2/9/2024

Purchase a vehicle from choppers den on December 18 went back 4 different times for tags to complain that there was something wrong wid vehicle all I would keep hearing was talk to Adam when young lady finally contacted Adam on the phone Adam stated there was nothing he could do vehicle only had 2 months this is not fair I'm on disability and my money comes hard on top of the I just wreck on October the 8th and I have told them this truck was going to cause me to get killed nobody has no remorse for the situation Resolution Sought Pay me all my money back $2330

Company Response

2/21/2024

We had been very transparent about the quality of the vehicle and had no intent to deceive anyone. Ms. Locklear was allowed to test drive the vehicle before purchase and look it over for any issues. She was satisfied with the quality of the vehicle at the time of purchase and signed an "as is" document that we can provide if needed. If she had any concerns, it should have been addressed before all the paperwork was signed. She only brought up an issue a month after purchase when her payment was due. There were no issues with the vehicle at the time of purchase and we are not responsible for any damage done to the vehicle after purchase.

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