Chris Campbell Roofing and Construction complaints

We received a call from a friend of the client who ask me to help his friend with a situation that had occurred at her home. When this happened we immediately called and headed over to help this individual with their home. Upon arrival, We found that the water had been running for a couple of days causing more damage so we quickly worked to get all utilities shut off. We then worked with her to get her and her animals out of the home and put into a hotel till we can get the situation figured out. I also brought over my equipment for mitigation to get the drying out process started. The next day we had a crew come in and start taking out things that were completely destroyed within the home, a cool box for this client was delivered to be able to put her personal salvageable items in and had my officer manager working with this client and her insurance to help get her paperwork taken care of and help her get some reimbursement for her expenses like her hotel, food, etc. The customer had been getting constant assistance from our team. We went above and beyond to help her through this difficult time. We met with her several times to keep her in the loop on everything that was happening with her claim, home, paperwork, etc. When it came to trying to make sure it was comfortable during the mitigation and reconstruction of her home, we helped her by immediately finding her a comparable short term rental and furniture rental working directly with the third party that the insurance had assigned. As the process started with this, we were communicating with the customer about many options for flooring, cabinets, etc. that were covered with the claim. We tried to set up many meetings with the customer, but she was having some health issues that we fully were understanding of and would allow the customer to have her time and privacy during that time and just offer to help with anything we could. Never once did we want to inconvenience the customer during that time. We even delivered her mail when she was not able to make it over to her home to grab it, and we would go grab her expenses that occurred during the time she was displaced from her home. As time went on, never did the customer ever show that things were not good between us and them. All the while we had been working on her home to get it back to working condition, and trying to again not inconvenience the customer but work with them to get materials picked out since in today’s world items are taking weeks to get, hard to find, no longer in stock and pricing changes. We also have been working to keep crews over there working diligently. We came across things within the home that were not on the original scope of work that the customer provided that we worked to improve for the customer. We also discussed with the customer how their HVAC system needed to be updated and that we were willing to get a bid from a company for them. We got the bid and the customer didn’t want to do it at the time. A month to month and a half later wanted to discuss it again and unfortunately the rate had gone up due to the fact that inflation is hitting us all right now hard. The customer was not happy about that but as we all know there is nothing we could do about this unfortunately. When we finally got a check from this customer was the second month into working on their claim. When we received the check, we deposited it only to have that check bounce and have to then have fees along with the inconvenience of having to now get another check from the customer, which we did get and were asked by that customer if we could deposit them at different times which we worked with. All while this was going on we were also still discussing with the insurance company about paying for other items that were not listed on the original scope of work and working on getting the reconstruction of the customers home moving along. We never had this customer say anything that would make us believe they were unhappy or distraught about what was written until one day after we had a meeting with them to discuss the aesthetics of the home, they decided to curse us out through text, chose to not take our calls to discuss what was wrong and went wrong, and has not given us any further payment for our services. They never led us to know these concerns nor to get a complaint like this written. The customer also wrote this complaint after they had hired another construction company general contractor to come in and mediate the rest of the construction. When this person came in they also decided that they would deliver more items for my office manager to send off to insurance for the customers expenses that had occurred during their displacement; as many know the customer is the one who should be the one having to do this, but instead we even after getting cursed out and treated poorly decided to do once again. This also would be possibly be bringing in more fund to the customer all while they choose to not co

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