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Chris Cringle's Saw & Chain complaints

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131 U Street
Eureka, CA 95501-0843 | Get Directions

(707) 442-6431

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Chris Cringle's Saw & Chain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chris Cringle's Saw & Chain

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4/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

Took kitchen knifes (8) in for sharing. Upon picking them up found that the body of the blades had scratches. Called and returned for getting rid of scratches. Returned home to find that(4) of the knives were still scratch. Called and was told all were polished and he did the best he could. Resolution Sought Buff or polish all knifes as the way that they were brought in for sharping.

Company Response

3/22/2024

Company states; Mr Bayless brought in 8 knifes and a pair of kithen shears for sharpening they were ready for pick up on 3-1-24. Brad picked them up on 3-4-24, he clled me a few days latter and said he was not satisfied with the way the knifes looked not the sharpening, I then explained the process of sharpening the knifes 1 they are sharpened 2 they are honed on a oil stone 3 they are stoped on a leather belt to finish..aprerently some had scuff marks from the honing i asked him to bring them back and i would polish them which i did the same day..he came down to pick them up and i asked him to bring his glasses to look them over he looked a one knife and said " one is good enough" he was happy but them he calls me latter and said i did nothing to 4 of the knifes which is not true i don't know what else i can do for Mr. Bayless ps: he did not bring his glasses in when he picked them up and did not want to bother to look at the other knifes, this is my 43rd year in this business and i have NEVER had a complaint like his.

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