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Chris' Small Engine Repair complaints

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2601 Stringtown Road
Evansville , IN 47711 | Get Directions

(812) 204-3795

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chris' Small Engine Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chris' Small Engine Repair

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11/29/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

11/9/2021

He was to repair 2 mowers a riding mower came back with the only the highest setting would cut the grass without scalping the lawn. He said there was no other adjustment. The push mower he said he forgot to replace the cable but he would come and do it. he has not come and it has been 4 weeks. Resolution Sought Pay me for the work not done or done correct.

Company Response

11/17/2021

Company states; Please be advised that we explained to the customer what we can do or could not do. So, I'm not sure what he is complaining about. However, we are willing to contact the customer directly via phone and try to resolve this matter in an amicable manner with him. Thank you, Owner

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