Complaints for Christian And Associates in Anaheim, CA

2401 East Katella Avenue Suite 280
Anaheim, CA 92806 | Get Directions

(714) 464-6363

http://www.chrisandassociates....

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Saturday and Sunday 9AM to 5PM (Pacific St

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to fulfill loan modification services and does not honor their money back guarantee when they are unsuccessful in obtaining modifications. Other complaints allege the company uses high pressure tactics misleading advertising practices unauthorized charges and customer service issues. ~~The company responds to some complaints by issuing refunds. However recent complaint responses received by the company indicate that they have closed down permanently because they ran out of funds.

Complaint Closing Statistics

0 complaints against Christian And Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Christian And Associates complaints