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Christian Brothers Automotive complaints

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10311 South Western Avenue
Oklahoma City, OK 73139 | Get Directions

(405) 562-5233

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Christian Brothers Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Christian Brothers Automotive

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7/11/2024

RESPONSE: Making a partial refund Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

6/10/2024

We paid 2800 dollars to get or car fix It was running hot and had a oil leak so the car was ready for pickup so we get about 8 miles up the road and it started running hot so we had to call Christian Brothers to tell them the car was running hot still so they had the car tolled. Back to the shop Is doing the same thing we put it in the shop for now they or telling us is something else is wrong with the car we paid a lot of money together this car running Resolution Sought Pay us or money back so we can get another car because we are taking Uber and lyft to get around it cost a lot off money to get back and forth.

Company Response

7/1/2024

This was resolved, partial refund of $1200 was issued to the customer. Check was cashed June 13th. We consider The complaint resolved.

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