Find a reputable business?

Complaints and Resolutions

Christian Dior, Inc. complaints

Read Complaints File Complaint View Full Report

510 Madison Avenue
New York, NY 10022 | Get Directions

(212) 931-2846

http://www.dior.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$87.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Christian Dior, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Christian Dior, Inc.

Sort by

7/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $87.00 Amount Settled: $0.00

Customer Complaint

6/6/2024

I recently made an online purchase through Dior Beauty Christian Dior Cosmetics. on 5-19-24 I was notified via email confirming my order had been delivered. Unfortunately I did not receive the package. I checked all possibilities through neighbors,also searched all perimeters of my home, and was not able to locate my package. I immediately tried to contact the company to report the issue. Unfortunately it took several attempts to reach anyone in customer service. I finally contacted the company via phone. I was advised I would have to wait for UPS to investigate the matter and I would hear back from the company within a few days. UPS called me and came to my home to have it verified by myself that I did not receive my package, and determined it may have been stolen case closed. My complaint is no one from the company has since made any attempts to reach out to me with any resolution and fail to reply to several of my emails. My account was charged for items that I did not receive, or in my possession.. Thank you Patricia Wells Resolution Sought Refund my account

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile