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Christmas Central complaints

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85 Innsbruck Dr
Buffalo, NY 14227 | Get Directions

(716) 706-0320

http://www.christmascentral.co...

Mon - Fri:
8:30 am - 5:00 pm

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Total Amount in Dispute:
$57.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Christmas Central closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Christmas Central

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12/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $57.00 Amount Settled: $0.00

Customer Complaint

11/21/2024

I placed an order on 11/15/2024 and paid and additional fee for 2 day shipping. I received my confirmation number via email. I checked my order status 2 days later just to me be informed that the order was declined. I called the 844# and spoke with customer service and management just to be told that the order was cancelled because their system wasn't familiar with my home address and cancelled the order. In which I NEVER received notification via email and/or by phone explaining the reason. I placed another order and requested 2 day shipping again but was informed that I would but receive the order in 2 days BUT 3 days unless I pay an additional $30 for next day shipping. I inquired accommodations due to the initial order was cancelled without my knowledge. The supervisor basically said that he wouldn't accommodate my order or concerns. Unfortunately, my client recommended this company BUT I will be sure to inform my client and others of their practices. Resolution Sought I would have preferred for the company to send me an email and/or called me to advise if the cancellation and consider adjusting a portion of the overnight fee since I initially placed the order 11/15. I was willing to pay for the shipping but not $30 since Christmas Central declined the order not my bank and not myself AND not one time did customer service or management acknowledge their system failure.

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