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Chrysalis Enterprises complaints

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522 South Main Street
Los Angeles, CA 90013 | Get Directions

(213) 806-6350

http://www.chrysalisenterprise...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Chrysalis Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Chrysalis Enterprises

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8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

The date was July 13, 2022. I am a current participant in the Intern- Housing program at Weingart Vignes. Chrysalis is the contracted company that performs housekeeping duties at the Intern- Housing cite. I politely asked the Chrysalis Housing keeping supervisor for some floor mats because the previous day of July 12, 2022, the housekeeping department had removed the shower floor mats from my assigned unit and left nothing in exchange. When I had brought the floor mats matter to the attention of the Chrysalis Supervisor, he terribly disrespected me in an unprofessional manner. His response was in a fashion like he didn't wish to assist or accommodate my needs. He then proceeded to tell me to "go to the store and get my own floor mats." The Chrysalis Housekeeping Supervisor is one of the key reasons it's been an uncomfortable living situation at the Weingart Intern- Housing location. He was aware that I was dissatisfied with his approach towards me asking for a floor mat, but he didn't care. His response to me was to "write a grievance about the matter, and not speak to him about anything." I got the indication that Weingart Vignes staff was going to take the side of the Chrysalis Supervisor, in which caused me to reach out to sources outside of Weingart Vignes. On July 16, 2022, Weingart Vignes again had given me the indication that they were going to be unfair about the situation and take the side of the Chrysalis Supervisor, but the issue was never me from the beginning. Resolution Sought This issue with the housekeeping department has been brewing since I became a resident in the Intern- Housing program at Weingart Vignes. Being that Weingart Staff appears to have the desire to take the side of the Chrysalis Supervisor, I can't say that I am in the right situation. It could be circumstance where another Intern- Housing location is necessary for me due to the linen issue. That tells me that they don't wish to assist or service me. I seek to involve this agency for fairness.

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