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Chrysler Dodge Jeep Ram Fiat complaints

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300 Hitchcock Way
Santa Barbara, CA 93105 | Get Directions

(805) 695-3409

http://www.santabarbaracdjrf.c...

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Chrysler Dodge Jeep Ram Fiat closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chrysler Dodge Jeep Ram Fiat

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7/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

Trade in value 2 k purchased car for 18k. Where not transparent about car accident on CarFax. Resolution Sought An independent assessment paid by them to ensure no longer term damage to vehicle or full refund.

Company Response

6/23/2023

Unbeknownst to her She works with the person who sold the vehicle she purchased to us, although assured by that person the car was good (when she inquired to her about it); she was disappointed that she did not buy from her co worker directly. She since had the car inspected by a trusted local mechanic, and per her it checked out to be a good vehicle. She has made good her payment to us and told me that she considers the matter closed.

Customer Rebuttal

7/7/2023

Thank you and indeed it was a surprise to find a colleague had sold the car to the dealership but that is not why I was motivated to make a formal complaint, it was the lack of transparency about the air bag deployment. Also they did not accept my request that the pay for the post mechanical check.

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