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Chuck Nash Seguin complaints

838 West Court Street
Seguin, TX 78155
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(830) 428-0199

http://chucknashseguin.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Chuck Nash Seguin closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
1 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Chuck Nash Seguin

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9/14/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/23/2022

If anyone out there is looking to buy a car or truck this is a warning DO NOT BUY FROM CHUCK NASH SEGUIN, They have put me through 5 months of hell, 2 cars first one has flood damage and after spending a week in there shop while getting on the highway shorted out rolling up my Windows, then noticed my emergency trunk latch totally ripped out of my car and wires just dangling from under my dash, but they bought it back, lucky me there was another car ready for me the one I originally wanted at signing find out its about 10,000 more than first when all said and done, I asked for it to be tinted and dent and scratch repair if I'm going to buy it, GM agreed no problem, plus windshield replacement, was ordered. Drop it off was told it was being done mid week so I call on a Friday sales men said he would check on it , I get a call that nothings been done do to collision guy being out of state, family emergency but good news windshield was replaced, oh and my GM resigned partly because of my issues, I take tape off next day my headliner was cut all the way across windshield length, I start crying almost 40,000 for my 2018 rs camaro with 28,000 miles, at this point I told the salesman I might need to get legal representation, New GM calls me , talked his way into taking my car and doing the repairs tint and dent and scratch repair and now fix my headliner, got it back a month later, not completed, punctured tire dented wheel and engine shutter, random high rps launch me forward Resolution Sought To make it right, to repair what they damaged or give me my money back

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Company Response

8/31/2022

Customer has our contact information and has mentioned legal representation. There can be no further communication on this matter unless directly from the customer or their legal representation. Thanks, Chuck Nash Auto Group

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Customer Rebuttal

9/2/2022

I'm an trying to work with Chuck Nash in getting my vehicle fixed after the damage there dealership has caused , they still refuse to give me answers my questions or take responsibility for what they didn't complete the cosmetics that was agreed apon at signing of contact , Tint incomplete , paint body work incomplete, the theft of my tires and back wheels , that were so kindly replaced with rashed dry rotted tires with a puncture hole and dented wheel replacement, damage to my engine transmission and a/c compressor and give answers to why they detailed my engine before giving it back to me after a month of being in there shop for a month for just cosmetics without asking me first when it wasn't even in there shop for any mechanic work or service, and now want me to pay to fix the damage there dealership caused while in there care for a month. All there doing is sweeping it under the table and not accepting responsibility.

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