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Chumba Casino complaints

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548 Market Street # 73140
San Francisco, CA 94104 | Get Directions

http://www.chumbacasino.com

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Total Amount in Dispute:
$524,135.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Chumba Casino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Chumba Casino

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

I found this website through Google ads. I signed up and purchased the $10 package. And continue to play the games they had available. I won over $1,500 within the first 2 weeks. During which time I uploaded multiple bank account statements at their request to link prize redemption. After 4 weeks of talking with customer service and being denied the ability to redeem my prize. I ended up losing the $1,500. The very next day they accepted my bank account information and gave me the ability to redeem prizes. But to my surprise I was no longer able to win said prizes. I believe they're algorithm favors customers that do not have bank account set up. When I brought this up with customer service they stated they followed the rules. I would like this looked into they could be scamming people out of millions of dollars. I also believe in their bingo section they have false accounts set up to funnel winnings. I've noticed some multiple occasions the same handful of people winning repeatedly. I noticed something was off when I tried to graduate the winners in the chat that other people were complaining about the same thing. I raised my concern and was banned from chat. I then proceeded to submit complaint to have the chat been lifted and was told they have no control over that. Resolution Sought I would like a refund but I would settle for an investigation into fraud and having the website shut down so this doesn't happen to anybody else.

5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500,000.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I was wrongfully deactivated on 2/26/24 due to a supposed violation of their 3.3 sweeps rules and I never done anything wrong . Also hundreds maybe even thousands were deactivated for the same reason who also did no wrong . In the last two weeks Chumba has been reactivating numerous accounts that got the said 3.3 violation and got deactivated just as I did but this week there have been no reactivations that I could see on the Facebook site I'm on with over 600 members that were deactivated for said violation . If they reactivate some for the same thing shouldn't everyone be reactivated ? Why is my account not reactivated yet ? And their reactivation email also states that they would be credited their sweeps coins for postal requests that met their requirements and I'm also yet to see any of them get their credits . I feel like something shady is going on with this site and would like some answers . All I want is my account back just like countless others are getting theirs back for the same infraction that I am accused of ! Resolution Sought My desired outcome would be to have my account reinstated as others are being reinstated for the same said violation .

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