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Chura's Auto Sales complaints

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610 North Broad Street
West Hazleton, PA 18202 | Get Directions

(570) 454-7229

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Total Amount in Dispute:
$2,444.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Chura's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Chura's Auto Sales

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4/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,444.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

On Dec 18 2023 I purchased a used vehicle from John Churs a 2011 jeep liberty..Same day I purchased the vehicle 30 minutes later the car broke down ..They sold me a lemon it don't run right it stalls out after 5 miles and I still haven't received my registration or my title and ever time I call Chura's they give me some story. Resolution Sought I want my money back it's not right they can tell someone the car is a good running car and it breaks down a half hour later!!

Company Response

4/17/2024

Company states; Customer test drove the vehicle before purchasing it. Enclosed (upon request) are the signed papers showing they purchased vehicle "as is", no warranty. Customer also left a 5 star review after buying it.

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