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Cigna Corporation complaints

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900 Cottage Grove Road
Bloomfield, CT 06002 | Get Directions

(800) 997-1654

http://www.cigna.com

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Total Amount in Dispute:
$6,612.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against Cigna Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against Cigna Corporation

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12/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/5/2024

They are charging me for this insurance I'm not able to use the insurance is supposed to be covering my myself and my three children it is not I cannot make an appointment if I try to make an appointment they're telling me that it's like one specific doctor I have to use which is understandable but I got to go through them to make the appointment they have to make my appointments they're charging me and I call and they say that this the insurance that I have is supposed to be free which is not because I'm paying $12 a monthly so I don't know who's taking my money it's a signal on my bank accounts so I'm trying to get to the bottom of this because I'm paying for something that's not even being used I cannot use at all I only got it because of my children and they're not even on the plan. Resolution Sought Refund me for not being able to use it at all.

3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $111.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

The most agitating company to do business. This outfit lacks common sense agent has trouble verifying withdraw amount after she has all my information. Then company withdraws well over what i was told. 1 and half hours on calls. And agent doesn't recognize CIGNA policies or other. Resolution Sought Make it right and if a overdraft fee pay it. Another time wasted on bills being sent out. Customer service reps say website when fact agent can do.

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