Complaints for Cinch Home Services, Inc. in Boca Raton, FL

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

9 complaints against Cinch Home Services, Inc.

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4/8/2026

RESPONSE: Making a partial refund Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

3/26/2026

Claim Denial: I initiated a claim with Cinch Home Warranty Service for a failed Sump Pump. They hired a contractor to investigate. They sent a plumber who works for Action Mechanical Services. This plumber stated and informed Cinch that it was not my primary sump that has failed. It was my battery backup sump pump instead. Cinch calls me to inform me my claim has been denied because of this. Thr plumber leaves my home. My basement begins to flood immediately afterwards!!! I call Cinch back to tell them if my primary is working why is my basement flooding. They tell me the claim is denied and there is nothing they can do. I hired my own plumber from a different company to investigate. Sure enough, the primary pump had a bad float. This company is Swift Plumbing & Remodeling. I am truly disappointed in Cinch in denying my claim for my primary pump. Especially without confirming that the primary pump was indeed good to go by sending someone else to confirm. And again, it was not. Instead, as they stated. There is nothing they can do. So I got the primary sump inspected by new contractor and contracted them to replace myself. The primary pump did fail and Cinch keeps talking to me about the backup pump. Only because of the contractor they sent to my home. Resolution Sought Compensate me for the new primary sump pump costs and labor costs for the company I hired after they denied my claim.

Company Response

3/27/2026

We are in receipt of Mr. Marshall’s complaint and regret the frustration he experienced during this situation. Our records confirm that a service request was initiated for a sump pump issue, and a network provider was dispatched to diagnose the problem. At the time of service, the technician reported that the failure involved a battery backup sump pump, not the primary sump pump system. Based on this professional diagnosis, the claim was adjudicated in accordance with the terms of the warranty agreement, and coverage was not approved for the reported failure. We understand that Mr. Marshall subsequently obtained a second opinion from an independent provider, who indicated that the primary pump had a float failure and proceeded with replacement. However, this work was completed without prior authorization from our company, which is a requirement under the terms of the service agreement. Coverage determinations must be based on the diagnosis provided at the time of the authorized service visit and prior to any repairs being completed. We recognize that conflicting assessments can be frustrating. While we rely on the findings of the diagnosing technician dispatched through our network, we acknowledge Mr. Marshall’s concerns and the circumstances described. Although the policy has since been canceled, as a gesture of goodwill and in the interest of resolving this matter, we are offering a partial reimbursement toward the cost of the primary sump pump replacement. This offer reflects consideration of his experience while maintaining adherence to the terms of the warranty agreement. We appreciate his feedback and the opportunity to address this matter. Respectfully, Angela, Customer Relations

10/19/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $755.14 Amount Settled: $755.14

Customer Complaint

10/16/2025

On Oct.2nd my hot water heater quit producing hot water. I called Cinch and reported it. The first thing was the place they were going to be sending out His and Hers plumbing never even contacted me for three days to set up first appointment. I had to call them to get my appointment set up. The plumbing place came out fixed my faucet and looked at hot water heater. Then the gentleman proceeded to tell me the non covered charges was $1,830.00. I then called Cinch up and told them that should be no way. I was told at first that was what the deal was and no different. Finally after arguing with the regular lady she finally got me a supervisor. It was then explained to me that I could have a choice of a cash credit payout after they ordered the parts then they could tell me how much they would offer me in a cash credit payout. I had to call to find out what that was after I seen in a e mail that the parts had been ordered. They offered me the extreme low amount of $755.14.. I have agreed to that. I agreed to that on at least Oct. 10th was told that I would be receiving an email for me to register to have either an electronic deposit or a check sent. I never received that email so I called back on October 13, 2025. I was told that I would have an email before the end of that day. Never received one call back on the 14th same thing never got an email call back in the morning of the 15th was told to wait 24 hours from the phone call I made on the 14th still never received an email c Resolution Sought Send the E Mail now! So I can put in for the money to get sent to my bank account and quit giving me the run around.

Company Response

10/17/2025

Per consumer: They finally did pay me

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