Cinch Home Services, Inc. reviews

Terrible customer service - STAY AWAY!

I spent 4+ hours on the phone with representatives from Cinch and Sears Home Services in order to get my refrigerator repaired or replaced according to the warranty for which I pay monthly. The representatives were all kind and courteous, but non of them shared the same knowledge as to how to complete my claim or schedule a new repair. Even their phone lines often disconnected or had terrible static or poor reception. Parts to repair the fridge were never sent, but I was charged $75 for a new repair ticket, and then told by another rep that because they had not found the parts to make a repair in 30 days, I needed to file a claim instead, but they couldn't refund the $75 because it was another department's job to do that. It was only after 4 1/2 hours that someone was able to refund the $75, which will take 10 business days for me to see on my card. Now I wait to see how much they will give me for a fridge that costs $3000 to replace. I don't hold out much hope. I will NOT renew my warranty subscription or use this company again.

This company is a joke!!

They are slow about processing claims. We have been without our washer since Sept. 20th. We were working with one company and they suggested a new washer but Cinch said no way and got a second opinion. We are waiting on the parts to come in. You can't talk to a supervisor because they just aren't available. This company is horrible. They need to clean house and start over. If I could give them zero stars I would.