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Circle BMW complaints

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500 State Route 36
Eatontown, NJ 07724-2518 | Get Directions

(732) 820-4053

http://www.circlebmw.com

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Circle BMW closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Circle BMW

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11/1/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

9/23/2021

I bought the car from Circle BMW it was advertised with having warranty I bought the vehicle I tried to get some work done 10 months later and was told I had no warranty and that it been denied if I would have known that the warranty was going to be denied I would have never bought the car I was offered my money back to go towards another vehicle and when I declined my money was sent back to my financial institution meaning the bank I'm financed through I did not ask for my money to be given back to the bank that I'm Financed through and What's the total amount of money that's owed to me because I was paying interest on this money. Resolution Sought Be accountable for what they've done and give me my interest that's owed. Can I get some respect for starters don't bully or lie to me to get me to buy your product. Because that's what it seems like is going on here.

Company Response

10/20/2021

We address this customers complaint and provided him with a vehicle warranty free of charge. He was happy with the resolution.

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