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Circle K complaints

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2242 US-431
Boaz, AL 35957 | Get Directions

(256) 593-1779

https://www.circlek.com/store-...

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Circle K closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Circle K

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I had just got off work and stopped there to get gas I was about to run out and had a 45 min drive ahead of me. There was a long line people getting off and going into work. The lady was standing there vaping in the store right at the cash register. I spoke to her twice while in line and she didn't speak back. The person in front of me was taking awhile so the people in line started getting irritated. When she gets to me (Angela) , she walks off to put something in the oven! I said "I'm gonna call your manager you're hatful and rude! We have all been waiting that could wait im about to run out of gas!" She (Angela) said, " call the manager she will laugh in your face! I'm the only one that work 3rd!" And hits her vape again. I paid for $20 in gas and as I walk out I said "you're a rude wench" she said "I WILL CLOCK OUT NOW AND STOMP YOUR G****** A** B****!" Threatening my safety. As I tried to pump my gas and leave she kept cutting the pump off not allowing me to get the gas I just paid for. I walk back inside and she goes to pick up the phone as I'm steady begging for my gas saying she would give me my gas "in a minute when she finishes a transaction". She cuts it on then stops it again at $13 and refuses again and starts to walk outside. I leave for my safety without getting my gas. I called boaz police and he said I should excuse her because her house just burnt down. We all go through things in life that s no excuse to threaten my safety. Accrued 2/16/24 4:24AM Resolution Sought I want a refund for my gas I did not get and her fired. The cameras can be rolled back and listened to. The police said it isn't illegal to cuss. I said no but it is to threaten someone and steal their gas.

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