Circuit Micro complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Customers complain that the company debited $39.95 from their checking accounts without authorization or that the website did not disclose these charges during the application process. Many complained that despite contacting the company via email, telephone, or online help, the complainants did not receive assistance to obtain refunds as the phone mail boxes were full, telephone numbers are disconnected, or requests went unreturned. In some cases, complainants stated that after paying the application fee, even if approved, they did not receive the promised materials to make a purchase, nor could they contact the company. Other customers said that they made substantial down payments, about 45%, or made multiple payments to the company as required but failed to receive any merchandise. A few complained that the company did not disclose that a 45% down payment was required and requested refunds.

The company responds in a few cases by disputing allegations of incomplete disclosures, or unauthorized credit card charges. They contend, if customers read the terms and conditions on the website as instructed, they would have been apprised of all sale conditions.

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