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Cisco Meraki complaints

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9233 Park Meadows Drive
Lone Tree, CO 80124 | Get Directions

(415) 937-6671

http://www.meraki.cisco.com

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Total Amount in Dispute:
$22,083.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cisco Meraki closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cisco Meraki

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3/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $22,083.00 Amount Settled: $0.00

Customer Complaint

2/8/2022

12/23/2021 A. MIRANDA came by as no show 12/21. Advsd just want info, could not do now. Gave info on solar panels, no $ quoted. Could not answer all my ?'s. Had me initial on tablet to ok inspector to visit & got info. Inspector came checked circuit boxes, roof, & attic. Could not access garage box as garage full, he checked, not sure what to do. He left. Never got quote. On 1/26/2022 found envelop on porch with contract dated wrong, cancel date for Christmas day, & bill for $22, 083.00. Now getting calls for installation date! Never signed contract, house NOT in my name could not okay. Never got quote. DO NOT WANT THIS, NEVER AGREED TO! Resolution Sought Cancel this bogus contract & stop contacting me.

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